Delivery is made throughout Croatia and Europe.

 

Do you have free shipping?

Delivery is free for all orders over 90€ purchased in the bepure.hr online store.

 

What is the shipping cost?

The cost of delivery to Croatia for orders less than 300 kuna is 34 kuna with VAT.

 

Shipping prices for European countries:

Prices will be expressed in Euros (€) from 5th September 2022.

 

European Union

EU 1 - Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Hungary, Netherlands, Poland, Romania, Slovenia, Slovakia

Shipping price 141.00 kn

Free for orders over 846.00 kn

 

EU 2 - Estonia, France, Italy, Spain, Portugal, Sweden

Shipping price 188.00 kn

Free for orders over 893.00 kn

 

EU 3 - Ireland

Shipping price 310.00 kn

Free for orders over 1015.00 kn

 

EU 4 - Finland, Greece

Shipping price 263.00 kn

Free for orders over 968.00 kn

 

EU 5 - Latvia, Lithuania, Luxembourg

Shipping price 169.00 kn

Free for orders over 874.00 kn

 

EU 6 - Malta

Shipping price 442.00 kn

Free for orders over 1147.00 kn

 

Other European countries:

Europe 1 - Bosnia and Herzegovina, Montenegro, Macedonia, Serbia, Kosovo

Shipping price 404.00 kn

Free for orders over 1109.00 kn

 

Europe 2 - Switzerland

Shipping price 160.00 kn

Free for orders over 865.00 kn

 

Europe 3 - Cyprus

Shipping price 517.00 kn

Free for orders over 1122.00 kn

 

Europe 4 - Great Britain, Monaco, San Marino, Vatican City

Shipping price 188.00 kn

Free for orders over 893.00 kn

 

Europe 5 - Liechtenstein

Shipping price 169.00 kn

Free for orders over 874.00 kn

 

Europe 6 - Norway

Shipping price 451.00 kn

Free for orders over 1156.00 kn

 

Europe 7 - Turkey

Shipping price 705.00 kn

Free for orders over 1410.00 kn

 

Europe 8  - Andorra, Gibraltar

Shipping price 1438.00 kn

Free for orders over 2820.00 kn

 

When can I expect a package after ordering and payment?

Paid orders are delivered within 1-3 working days. You can expect your package 5-7 working days (depending on the country / location) after picking up the package from the delivery service.

For Croatia: Delivery to the islands depends on the ferry timetable and the Dubrovnik region. Delivery to the islands depends on the conditions and possibilities of the delivery service. 

Please allow up to 21 business days for delivery.

Delivery is not made on Saturdays, Sundays or holidays.

 

Can I arrange a delivery time that suits me?

If you want to arrange an appropriate delivery date, please write it under NOTE so that we can convey your request to the delivery service.

 

How can I track my order?

You can follow the delivery of the shipment at GLS Track & Trace.

 

Will I receive an order confirmation?

Yes, after the order is placed, the customer receives a confirmation by e-mail, within minutes of order confirmation.

 

For Croatia only:

Can I pick up my package at your office?

You can! The package can also be picked up at our office, at Ulica kralja Tomislava 25, 48260 Križevci, on working days from 11.00 to 15.00, and the only condition for personal collection is prior notice on the number 097 6461 955 (you can call us at the same number contact on WhatsApp application).

This method of picking up the package does not include the shipping cost.

 

How is delivery made? 

We deliver via GLS delivery service.

 

How will I know when my package was sent? 

After ordering as a Buyer you receive:

  • notification by e-mail with the shipment number that the order has been sent by GLS, usually within 1 working day from the order confirmation
  • only for Croatia - SMS notification from GLS delivery service when the shipment arrives at the address, if you left a mobile phone number when ordering

 

Will I receive a delivery notification on the day of package delivery?

No. You can track your order and expect your package within 7 days.

 

Do I have any duty after receiving the package?

As the Buyer, when you pick up the product, you are obliged to check for any damage and immediately report it to the delivery worker who delivered the goods, or refuse to pick up the shipment on which external damage is visible.

In addition, you are obliged to sign a delivery note or delivery note when picking up the goods, and the delivery service takes it as a receipt.

 

What if the product is different from the one ordered?

If the delivered product is different from the one you bought, you have the right to deliver the ordered product, and if this is not possible, you have the right to a refund of the price paid, shipping costs and reimbursement costs, and you are obliged to return the wrong delivered product.

Read more about product returns and complaints at: Returns policy